Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals ready to start tomorrow and deliver exceptional technical support to our global client base. This full-time role offers competitive compensation, comprehensive benefits, and a dynamic team environment where your problem-solving skills shine. Work in our state-of-the-art Glendale facility and gain valuable experience in enterprise-level IT support while maintaining work-life balance through our consistent night schedule.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, server issues, and network outages during overnight hours
- Document all support tickets, resolutions, and escalations in CRM systems
- Collaborate with global support teams to ensure seamless cross-shift handovers
- Perform proactive system maintenance and security patch deployments during off-peak hours
- Train junior support staff on troubleshooting methodologies and company protocols
- Generate weekly performance reports highlighting key metrics and improvement opportunities
Qualifications
- 2+ years of technical support experience in enterprise environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification (or ability to obtain within 90 days)
- Strong analytical skills with ability to diagnose complex technical issues independently
- Excellent written and verbal communication skills for diverse client interactions
- Ability to work autonomously during night shifts with minimal supervision
- Valid Arizona driver's license (required for occasional on-site equipment maintenance)
- Flexible schedule availability including weekends for critical incident response