Job Description
Join InnovateTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative team environment. This role offers growth opportunities and the chance to work with cutting-edge technology while maintaining work-life balance through our structured night shift schedule.
Responsibilities
- Provide Tier 2 technical support for software, hardware, and network issues
- Monitor and respond to after-hours support tickets via ticketing system
- Perform system maintenance and updates during low-traffic periods
- Document all interactions and resolutions in the knowledge base
- Collaborate with day shift teams for seamless handover processes
- Escalate complex issues to senior engineers as needed
- Contribute to continuous improvement of support protocols
Qualifications
- 2+ years of IT support or customer service experience
- Proficiency with Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills and analytical mindset
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Flexible availability for overnight shifts (10 PM - 6 AM)