Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations! We're seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our clients during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your expertise truly shines.
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access
- Monitor system alerts and resolve infrastructure issues proactively
- Collaborate with global teams to ensure seamless service continuity
- Document all interactions and resolutions in ticketing systems
- Conduct routine system maintenance and security checks
- Train junior support staff on escalation procedures
- Optimize support workflows for overnight efficiency
Qualifications
- 2+ years of technical support experience
- Proficiency with Windows/Linux systems and networking
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- Ability to work independently in a self-directed environment
- CompTIA A+ or equivalent certification preferred
- Previous night shift experience highly valued
- Basic scripting knowledge (Python/Bash) a plus