Job Description
Join TechSolutions Pro as a Senior Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a dedicated professional to provide exceptional technical assistance to clients across Baton Rouge and beyond. This fully remote role offers the flexibility to work from home while making a tangible impact on our clients' success. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic tech environment.
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote access
- Manage ticketing systems with SLA adherence and resolution tracking
- Provide onboarding and troubleshooting for cloud-based software platforms
- Document solutions in knowledge base and create technical documentation
- Collaborate with engineering teams to escalate unresolved issues
- Train clients on system optimization and security best practices
Qualifications
- 3+ years of technical support experience with Windows/macOS environments
- Expertise in networking fundamentals, VPNs, and cloud services (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent experience
- Strong analytical skills with ability to troubleshoot complex systems
- Excellent written and verbal communication skills
- Must reside in Baton Rouge, LA metropolitan area
- Experience with CRM (Salesforce) and ITSM tools (Jira)