Job Description
Join our elite remote support team in Fort Worth and thrive during night hours! We're seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance to clients across the US. Enjoy the flexibility of remote work with competitive compensation and comprehensive benefits. This role is perfect for night owls who excel in high-pressure troubleshooting environments.
Responsibilities
- Deliver 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases meticulously in CRM and knowledge base systems
- Collaborate with global support teams during escalation scenarios
- Monitor system health and proactively address potential disruptions
- Maintain SLA compliance with 99.5% uptime targets
- Train junior staff on support protocols and best practices
Qualifications
- 3+ years in technical support or IT operations
- Expert-level troubleshooting in Windows/Linux environments
- Certifications: CompTIA A+/Network+ or equivalent
- Experience with ticketing systems (Zendesk/Jira)
- Exceptional written and verbal communication skills
- Ability to work independently during night shifts (10 PM - 6 AM CST)
- Proficient with remote desktop tools (TeamViewer/AnyDesk)