Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the backbone of our digital transformation journey! We're seeking a tech-savvy professional to deliver exceptional remote support to our growing client base in Memphis and beyond. Enjoy the flexibility of full remote work while making a tangible impact on user experiences.
Why InnovateTech? We offer competitive compensation, comprehensive health benefits, professional development stipends, and a culture that celebrates innovation and work-life balance. Be part of a team that values your expertise and invests in your growth.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and ticketing systems for hardware/software issues
- Diagnose and resolve complex network connectivity, security, and performance problems
- Document all support interactions and resolutions in CRM systems with precision
- Collaborate with cross-functional teams to escalate and resolve critical incidents
- Develop and maintain technical documentation, FAQs, and troubleshooting guides
- Conduct remote system audits and proactively address potential vulnerabilities
- Mentor junior support staff on advanced troubleshooting techniques
Qualifications
- 3+ years of experience in remote IT support with enterprise environments
- Expert knowledge of Windows/macOS, networking protocols, and cloud platforms
- CompTIA Network+ or equivalent certification required (CCNA preferred)
- Proven experience with ticketing systems (Jira, ServiceNow) and remote access tools
- Exceptional problem-solving abilities with strong customer service orientation
- Ability to work independently with minimal supervision in a remote setting
- Strong written and verbal communication skills for technical/non-technical audiences