Job Description
Join Cincinnati's fastest-growing tech firm as a Night Shift Support Specialist! We're hiring immediately for motivated professionals ready to start tomorrow. Enjoy premium benefits, flexible scheduling, and career advancement in a dynamic 24/7 environment. Our Cincinnati team provides critical technical support to enterprise clients worldwide – your expertise will directly impact thousands of users. Experience competitive compensation, comprehensive health benefits, and a supportive culture that values night shift contributions.
Why Choose Cincinnati Tech Solutions?
• Industry-leading training program
• Premium health/dental/vision coverage
• 401(k) with company match
• Paid certifications & upskilling
• State-of-the-art downtown facility
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Document cases meticulously in ServiceNow with SLA compliance
- Collaborate with global teams during critical incident escalations
- Maintain security protocols for sensitive client data access
- Proactively monitor system health using Splunk/SCOM dashboards
- Conduct weekly knowledge base updates for self-service resources
Qualifications
- Minimum 2 years enterprise IT support experience
- CompTIA Network+ or equivalent certification
- Proficiency in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- Exceptional written communication skills for documentation
- Ability to work independently during high-pressure situations
- Previous night shift experience preferred
- Valid driver's license for occasional on-site visits
- Must pass background check and drug screening