Job Description
Are you a dedicated problem solver looking to make an impact on a global scale? Horizon Support Services is currently seeking a Night Shift Technical Support Specialist to join our dynamic team in Raleigh, NC. We offer a competitive hourly rate, comprehensive benefits, and a generous $2,000 Sign-On Bonus for new hires!
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless operations during our peak night hours. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Generous $2,000 Sign-On Bonus upon hiring.
- Competitive hourly pay ($22 - $28/hr).
- Full benefits package including medical, dental, and vision.
- Flexible scheduling and a collaborative work environment.
Responsibilities
- Provide advanced technical support to customers via phone, email, and chat during night shifts.
- Diagnose and resolve hardware and software issues efficiently with minimal supervision.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with the day shift team to ensure continuity of service and knowledge transfer.
- Escalate complex tickets to senior engineering teams when necessary.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification preferred.
- 1-3 years of experience in technical support or customer service.
- Strong understanding of Windows, Linux, and Mac operating systems.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).