Job Description
Join our dynamic team as a Night Shift Support Specialist in Seattle! We're seeking a dedicated professional to provide exceptional technical support during overnight hours. This full-time, direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career growth. You'll be the frontline hero ensuring our global operations run smoothly while the city sleeps. If you thrive in fast-paced environments and excel at problem-solving, apply today!
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex system outages, software bugs, and hardware failures
- Document all support tickets, solutions, and knowledge base contributions
- Collaborate with cross-functional teams during critical incident escalations
- Monitor system performance and proactively address potential vulnerabilities
- Maintain security protocols and compliance standards for all client interactions
- Train junior staff on troubleshooting methodologies and company systems
Qualifications
- Minimum 3 years in technical support or IT operations role
- Expertise in Windows/Linux systems, cloud platforms (AWS/Azure), and networking
- Strong analytical skills with ability to troubleshoot under pressure
- Excellent written and verbal communication skills
- CompTIA Network+ or equivalent certification preferred
- Experience with ticketing systems (Jira, ServiceNow) and monitoring tools
- Ability to work independently and make sound decisions during off-hours
- Flexibility to adjust schedule during critical incidents