Job Description
Join our dynamic 24/7 operations team as a Night Shift Support Specialist in Chandler, AZ! This premium opportunity offers competitive compensation, career growth, and the chance to work with cutting-edge technology while supporting global clients. Enjoy flexible scheduling, comprehensive benefits, and a collaborative environment designed for professional excellence. If you're a problem-solver seeking stability and advancement in the tech industry, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and troubleshoot network infrastructure, servers, and cloud systems
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handovers and escalation protocols
- Conduct system health checks and preventive maintenance tasks
- Deliver exceptional customer service with SLA adherence and KPI optimization
Qualifications
- 1+ years in IT support, helpdesk, or operations role
- Proficiency with Windows/Linux systems, networking fundamentals, and cloud platforms (AWS/Azure)
- Strong diagnostic skills and experience with monitoring tools (e.g., Nagios, SolarWinds)
- Excellent written/verbal communication and problem-solving abilities
- Ability to work independently during night shifts with minimal supervision
- CompTIA A+/Network+ certification or equivalent experience preferred
- Valid US driver's license for occasional on-site requirements