Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist in Corpus Christi, TX! We're seeking tech-savvy professionals to deliver exceptional customer support while enjoying the flexibility of remote work. If you're passionate about troubleshooting and helping users, this is your opportunity to thrive in a modern, collaborative environment.
At NexusTech Solutions, we value innovation and work-life balance. This role offers competitive pay, flexible scheduling, and the chance to work with cutting-edge technology. You'll be part of a supportive team dedicated to excellence and customer satisfaction.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve problems with Windows/macOS systems, networks, and peripherals
- Install, configure, and maintain software applications across diverse platforms
- Document troubleshooting steps and maintain accurate support ticket records
- Collaborate with senior technicians to escalate complex issues
- Deliver user training on system updates and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT) preferred
- 1+ years of experience in technical support or helpdesk roles
- Proficiency in Windows/macOS troubleshooting and network fundamentals
- Excellent written and verbal communication skills
- Strong problem-solving abilities and customer service orientation
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home workspace