Job Description
Join Nashville's leading tech support team as a Night Shift Support Specialist! We're seeking dedicated professionals to provide exceptional 24/7 technical assistance to our global client base. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Nashville's thriving tech scene.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues across diverse platforms
- Document cases accurately in ticketing systems (ServiceNow)
- Escalate complex issues to senior engineers with detailed context
- Monitor system health and proactively address alerts
- Maintain SLA compliance for critical business operations
- Train junior support staff on troubleshooting methodologies
Qualifications
- 3+ years in technical support or IT operations
- Experience with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Proficiency in networking fundamentals (TCP/IP, DNS, VPN)
- Strong analytical and problem-solving skills
- Ability to work independently during night shifts
- CompTIA A+/Network+ certification preferred
- Excellent written and verbal communication skills