Job Description
Join our dynamic team as a Night Shift Support Specialist and launch your career in tech without prior experience! We're seeking motivated individuals to provide exceptional technical support during overnight hours. This role offers comprehensive training, career advancement opportunities, and a supportive work environment. Work with cutting-edge technology while helping clients resolve technical issues efficiently. Enjoy competitive pay, health benefits, and a $500 sign-on bonus upon completion of training. Perfect for night owls and career changers!
Responsibilities
- Deliver remote technical support via phone, chat, and email during overnight shifts
- Troubleshoot hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems
- Collaborate with senior support staff for complex escalations
- Maintain service level agreements (SLAs) for response times
- Contribute to knowledge base articles and best practices
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and problem-solving skills
- Basic computer proficiency (Windows/Mac OS)
- Ability to work independently overnight (10 PM - 6 AM)
- Customer service mindset with patience and empathy
- Willingness to learn technical systems through training
- Reliable transportation to Santa Ana facility
- No prior experience required - training provided!