Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and kickstart your career with a $2,000 sign-on bonus! We're seeking passionate tech professionals to deliver exceptional support from the comfort of their home office in Bakersfield, CA. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while making a tangible impact on our clients' digital experiences. Apply today to secure your spot!
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Provide Tier 2/3 support for Windows/macOS, networking, and cloud infrastructure
- Document cases meticulously in ticketing systems (ServiceNow/Jira)
- Collaborate with engineering teams to escalate unresolved issues
- Develop technical documentation and training materials
- Monitor system performance and proactively address vulnerabilities
- Maintain 95%+ customer satisfaction metrics
Qualifications
- 3+ years in IT support with remote work experience
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, VPN, and endpoint management
- Proficiency in scripting (PowerShell/Bash) preferred
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits