Job Description
Join TechGuard Solutions as a Senior Night Shift IT Support Specialist and become the backbone of our 24/7 operations. This high-paying role offers a competitive salary package with premium benefits, including comprehensive health insurance, 401(k) matching, and monthly performance bonuses. Work in a cutting-edge environment supporting enterprise-level clients while enjoying a collaborative team culture focused on innovation and work-life balance. Night shift premium pay included!
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across global enterprise clients
- Manage 24/7 incident response, system monitoring, and proactive infrastructure maintenance
- Collaborate with cross-functional teams to resolve critical outages and implement solutions
- Document knowledge base articles and SOPs to enhance team capabilities
- Conduct quarterly system audits and security vulnerability assessments
- Mentor junior support staff during shift transitions
- Optimize cloud environments (AWS/Azure) and network infrastructure performance
Qualifications
- 5+ years in enterprise-level IT support with 2+ years of night shift experience
- Expertise in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- CCNA/CompTIA Security+ certification or equivalent required
- Strong scripting skills (Python/PowerShell) for automation
- Experience with ticketing systems (Jira/ServiceNow) and ITSM frameworks
- Ability to troubleshoot complex network and security issues independently
- Excellent communication skills for global stakeholder interactions
- Available to work flexible night shifts (10 PM - 6 AM) with weekend rotation