Job Description
Join Nevada Tech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates ready to excel in Henderson's thriving tech scene. As a key member of our IT infrastructure team, you'll ensure seamless system performance during critical overnight hours while gaining unparalleled experience in enterprise-level support. Enjoy comprehensive benefits, career growth opportunities, and a collaborative culture that values your contributions. Apply today to start your rewarding journey with us!
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight hours (10 PM - 6 AM)
- Monitor and resolve critical system alerts, network issues, and security incidents
- Document all ticket resolutions and maintenance activities in ServiceNow
- Collaborate with global IT teams during major system deployments and updates
- Conduct routine system health checks and preventative maintenance tasks
- Escalate complex issues to senior engineers with detailed documentation
- Maintain accurate knowledge base articles for overnight procedures
Qualifications
- 3+ years of IT support experience with night shift or on-call rotation
- Expertise in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong diagnostic skills for network, hardware, and software troubleshooting
- Experience with monitoring tools (SolarWinds, Nagios, Datadog)
- Ability to work independently with minimal supervision during overnight hours
- Excellent written communication for incident reporting and handoffs
- Flexibility to work weekends/holidays during system maintenance windows