Job Description
Join our dynamic remote team as a Senior Technical Support Specialist at ApexTech Solutions! We're seeking a customer-obsessed professional to deliver exceptional technical support to our growing client base in Fort Wayne and beyond. Enjoy the flexibility of remote work while making a tangible impact in our innovative tech environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive culture.
Responsibilities
- Diagnose and resolve complex technical issues via phone, email, and remote desktop
- Document troubleshooting steps and solutions in ticketing systems
- Train users on software/hardware best practices
- Collaborate with engineering teams on recurring technical challenges
- Monitor system performance and proactively address potential issues
- Develop and maintain technical documentation
- Maintain high customer satisfaction metrics (CSAT >90%)
Qualifications
- 3+ years of technical support experience in a remote environment
- Expertise in Windows OS, networking fundamentals, and cloud services
- CompTIA A+/Network+ certification or equivalent
- Strong analytical and problem-solving abilities
- Exceptional written and verbal communication skills
- Experience with Zendesk or similar ticketing systems
- Ability to work independently with minimal supervision
- High-speed internet connection required