Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for our Jersey City clients. We're seeking tech-savvy professionals to deliver exceptional remote support from home while being part of a dynamic team transforming business operations. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while making a tangible impact on client success.
Responsibilities
- Diagnose and resolve complex technical issues across hardware, software, and network systems via remote access
- Provide exceptional customer support via phone, chat, and email with 24/5 coverage
- Document all support tickets, solutions, and preventive measures in CRM systems
- Collaborate with Tier 2 engineers to escalate unresolved issues and maintain SLAs
- Conduct remote system installations, configurations, and security updates
- Develop and maintain technical knowledge base articles and troubleshooting guides
Qualifications
- 3+ years of experience in remote technical support or helpdesk roles
- Expertise in Windows OS, macOS, and cloud-based platforms (AWS/GCP)
- CompTIA A+ or equivalent industry certification required
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Experience with ticketing systems (Zendesk/Jira) and remote desktop tools
- Ability to work independently while collaborating in cross-functional teams