Job Description
Are you a night owl looking for a rewarding career? Reno Digital Solutions is seeking a dedicated Part-Time Night Shift Support Specialist to join our growing team. In this pivotal role, you will be the technical lifeline for our clients, ensuring seamless operations and satisfaction during the off-hours.
We offer a competitive hourly rate, a flexible work environment, and the opportunity to work from home or our Reno office. If you have a passion for technology and helping others, we want to hear from you.
Responsibilities
- Monitor and respond to incoming support tickets and inquiries during designated night hours.
- Provide technical troubleshooting for hardware and software issues via phone and email.
- Diagnose and resolve network connectivity problems and security alerts efficiently.
- Document all interactions, resolutions, and troubleshooting steps in our CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and issue resolution.
- Maintain a high level of customer satisfaction through clear, professional, and empathetic communication.
Qualifications
- High School Diploma or GED is required.
- Basic knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently during night shifts (e.g., 6:00 PM - 2:00 AM).
- Reliable high-speed internet connection and a dedicated home workspace.
- Previous customer support or IT helpdesk experience is a strong plus.