Job Description
Join our dynamic team as a Night Shift Support Specialist in Baton Rouge, LA! We're seeking tech-savvy professionals to deliver exceptional 24/7 technical support to our clients. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential. Work in a modern, collaborative environment where your problem-solving skills make a real difference. If you thrive in fast-paced settings and excel at resolving technical challenges, apply today to start your new career journey!
Responsibilities
- Provide round-the-clock technical support via phone, email, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incident reports and maintain accurate ticketing systems
- Collaborate with day shift teams for seamless service continuity
- Monitor system health and proactively address potential outages
- Train clients on best practices and preventive maintenance
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- Minimum 2 years in IT support or helpdesk roles
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills and ability to work under pressure
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to lift 25 lbs for equipment handling
- Flexible schedule with reliable transportation