Job Description
Join TechSolutions Inc., a leading IT innovator, and elevate your career with our high-paying remote tech support role in Memphis, TN. We're seeking elite professionals to deliver world-class technical assistance to enterprise clients while enjoying competitive compensation and flexible remote work.
As a cornerstone of our client success team, you'll troubleshoot complex systems, architect solutions, and become a trusted advisor. This isn't just a job—it's your opportunity to earn premium rates while making tangible impact in the tech landscape.
Responsibilities
- Diagnose and resolve critical hardware/software issues across enterprise networks
- Implement proactive security protocols and system optimization strategies
- Train clients on advanced IT solutions and best practices
- Collaborate with cross-functional teams to develop innovative support workflows
- Document technical procedures and maintain knowledge base articles
- Lead incident management for high-priority client escalations
- Contribute to continuous improvement of support frameworks
Qualifications
- 5+ years enterprise-level technical support experience
- Expertise in Windows/macOS/Linux environments and cloud platforms
- CompTIA Network+ or equivalent certification required
- Advanced troubleshooting skills for network, security, and infrastructure issues
- Proven ability to manage complex client relationships remotely
- Experience with ticketing systems (ServiceNow, Jira)
- Strong analytical and documentation capabilities