Job Description
Join our dynamic team as a Night Shift Support Specialist in Buffalo, NY! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. This role is perfect for night owls who thrive in quiet settings and excel at solving complex technical challenges. Apply today and become part of Buffalo's growing tech scene!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document incidents, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handovers
- Monitor system alerts and proactively address potential outages
- Maintain high customer satisfaction scores and response SLAs
- Train junior support staff on escalation protocols
Qualifications
- 2+ years in technical support or helpdesk roles
- Proficiency with Windows, macOS, and Linux systems
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (Jira, ServiceNow)
- CompTIA A+ or similar certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- Valid driver's license for occasional on-site support