Job Description
Are you ready to accelerate your career?
We are currently seeking a highly motivated Remote Tech Support Specialist to join our growing team in Colorado Springs, CO. If you have a passion for technology and a knack for solving problems, we want to hear from you.
As a Tech Support Specialist, you will be the first line of defense for our clients, ensuring seamless technical operations and exceptional user experiences. This is a fully remote position offering the flexibility you need to balance work and life while working for a top-tier company.
Why Join Us?
- Competitive Pay: Earn between $20.00 and $28.00 per hour.
- Remote Flexibility: Work from the comfort of your home in Colorado Springs.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Responsibilities
- Provide high-level technical troubleshooting and remote support via phone, chat, and email.
- Diagnose and resolve hardware and software issues for end-users efficiently.
- Manage and document all support tickets in our CRM system accurately.
- Install, configure, and maintain operating systems, browsers, and peripheral devices.
- Collaborate with the IT infrastructure team to escalate complex technical problems.
- Conduct basic training sessions to educate users on software features and best practices.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science preferred.
- Minimum of 1-2 years of experience in IT support or a related technical field.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment with minimal supervision.
- Customer-focused attitude with a problem-solving mindset.