Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become part of a dynamic team revolutionizing customer service from Fort Wayne! We provide all necessary equipment, including laptops, headsets, and software, so you can focus on delivering exceptional technical support. Enjoy the flexibility of remote work while solving complex IT challenges for diverse clients across the nation. Our collaborative culture values innovation and professional growth, offering continuous training and advancement opportunities. If you're passionate about technology and helping others thrive in digital environments, this is your ideal career move.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain IT equipment and software solutions
- Create detailed documentation of support cases and resolutions in CRM systems
- Collaborate with Tier 2 engineers to escalate complex technical issues
- Proactively monitor client systems for potential issues and implement preventative measures
- Train users on new technologies and best practices for digital security
Qualifications
- 2+ years of technical support experience in remote or helpdesk environments
- Expertise in Windows/macOS troubleshooting and network fundamentals
- CompTIA A+ or similar certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Familiarity with ticketing systems (ServiceNow, Zendesk) and remote access tools
- High-speed internet connection and dedicated workspace at home