Job Description
Join TechFlow Solutions as a Senior Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. Based in Boston's thriving tech hub, you'll empower users nationwide with world-class technical assistance—all from the comfort of your home office. We're seeking a passionate problem-solver ready to start tomorrow and make an immediate impact.
Our award-winning team offers competitive compensation, comprehensive benefits, and a culture of continuous growth. If you're ready to elevate your career while transforming how businesses operate remotely, apply today!
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS, cloud platforms, and enterprise software
- Provide Tier 3 support for network connectivity, security protocols, and system integrations
- Develop and maintain technical documentation, SOPs, and troubleshooting guides
- Collaborate with engineering teams to escalate critical infrastructure challenges
- Mentor junior support staff and conduct training sessions for enterprise clients
- Monitor system performance using tools like SolarWinds and Datadog
- Lead disaster recovery planning and incident response protocols
Qualifications
- 5+ years of enterprise-level technical support experience
- Expert proficiency in Active Directory, Azure AD, and cloud infrastructure
- CompTIA Security+ or equivalent cybersecurity certification required
- Advanced knowledge of networking protocols (TCP/IP, DNS, VPN)
- Experience with remote support tools (TeamViewer, ConnectWise, ScreenConnect)
- Strong scripting capabilities (PowerShell, Python)
- Exceptional communication skills with technical/non-technical stakeholders
- Ability to work flexible hours including on-call rotation