Job Description
Join our award-winning tech team as a Remote Tech Support Specialist in Lexington, KY! We provide all necessary equipment – including laptop, headset, and software – so you can deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a collaborative environment. Ideal candidates will thrive troubleshooting hardware/software issues while providing white-glove customer service.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Install, configure, and maintain company-provided IT equipment
- Document technical procedures and customer interactions
- Collaborate with cross-functional teams to resolve complex issues
- Train users on system features and best practices
- Monitor system performance and proactively address vulnerabilities
- Maintain security protocols for remote access environments
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Familiarity with ticketing systems (ServiceNow, Zendesk)
- Strong attention to detail and organizational abilities