Job Description
Join our dynamic support team as a Part-Time Night Shift Specialist in Oakland! We're seeking tech-savvy individuals to provide exceptional customer service during critical overnight hours. This role offers flexibility while supporting enterprise clients with cutting-edge solutions. Enjoy competitive pay, remote-friendly options, and a supportive environment that values work-life balance.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in CRM systems with SLA adherence
- Collaborate with global teams during peak demand periods
- Escalate critical issues to senior engineers with clear context
- Monitor system health and perform proactive maintenance tasks
- Maintain security protocols during off-peak access windows
Qualifications
- 2+ years in IT customer support or helpdesk environments
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Experience with Zendesk, Jira, or similar ticketing systems
- CompTIA A+ or equivalent certification preferred
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong attention to detail with incident documentation
- Must be legally authorized to work in the US