Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and start your new career tomorrow! We're seeking passionate problem-solvers to deliver exceptional technical support to our diverse client base. Enjoy the flexibility of remote work while making a tangible impact in Oakland's thriving tech ecosystem. With comprehensive benefits, career growth opportunities, and a supportive team culture, this is your chance to accelerate your IT career.
What We Offer:
- 100% remote work environment
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- Professional development stipend
- Flexible PTO and company holidays
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide exceptional customer support via phone, chat, and email
- Document troubleshooting steps and maintain ticket accuracy
- Collaborate with senior engineers on complex technical escalations
- Deploy and configure cloud-based solutions (AWS/GCP)
- Conduct remote system maintenance and security updates
- Train clients on new technologies and best practices
Qualifications
- 2+ years in technical support/help desk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with remote desktop tools (TeamViewer/AnyDesk)
- Strong knowledge of network fundamentals (TCP/IP, DNS, VPN)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license (for occasional on-site visits)