Job Description
Launch your IT career with our comprehensive paid training program! TechConnect Solutions is seeking motivated Remote Technical Support Specialists in Stockton, CA. No prior experience required—we'll equip you with industry-leading skills to troubleshoot hardware, software, and network issues while providing exceptional customer service.
Why Join Us?
- 6-week paid training program covering CompTIA A+ certification prep
- Full remote work arrangement with flexible scheduling
- Competitive salary + performance bonuses
- Career advancement paths to senior IT roles
- Modern equipment provided (laptop, headset)
Join our award-winning team and transform your passion for technology into a rewarding career!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain software systems and hardware components
- Document all troubleshooting steps and customer interactions in ticketing systems
- Collaborate with senior engineers to resolve complex technical problems
- Provide clear technical guidance to non-technical users
- Monitor system performance and proactively address potential issues
- Complete certification training modules during the onboarding phase
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and customer service aptitude
- Basic computer literacy (Windows, macOS, networking fundamentals)
- Excellent verbal/written communication skills
- Ability to learn technical concepts quickly
- Reliable high-speed internet connection
- Self-motivated with strong time management skills
- No prior IT experience required – training provided!