Job Description
Join our elite night shift team and unlock your potential with a $5,000 sign-on bonus! GlobalTech Solutions is seeking dedicated Night Shift Support Specialists to provide critical technical assistance to our global client base. This premium opportunity offers competitive compensation, comprehensive benefits, and a pathway to career advancement in Atlanta's thriving tech hub.
Why Night Shift? Enjoy premium pay rates, quieter work environments, and enhanced work-life balance with our 10:00 PM - 6:00 AM schedule. Plus, earn your sign-on bonus after 30 days of successful employment!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows, Linux, and cloud platforms
- Monitor system health and proactively resolve network/server outages
- Document incidents, resolutions, and knowledge base articles in ServiceNow
- Collaborate with global teams during major incident escalations
- Conduct monthly system maintenance and patch deployments
- Maintain 99.9% SLA compliance for critical client systems
Qualifications
- 3+ years in IT support or helpdesk environment
- CompTIA A+/Network+ certification or equivalent experience
- Expertise in Active Directory, DNS, and DHCP administration
- Proficient in PowerShell scripting and automation tools
- Experience with ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to work independently during night shift hours
- Valid driver's license (for occasional on-site visits)