Job Description
Are you a problem-solver who thrives in the quiet of the night? Apex Tech Solutions is seeking a dedicated Night Shift Support Specialist to join our high-performance team in the heart of Chicago. We are looking for individuals who can ensure our clients receive seamless technical assistance around the clock. This role offers a unique opportunity to work in a less chaotic environment while maintaining a crucial role in our 24/7 operational success.
Why Join Us?
- Night Shift Premium: Enjoy a quieter work environment with fewer distractions.
- Competitive Pay: Earn between $65,000 and $75,000 annually.
- Professional Growth: Clear pathways for advancement into Senior Support and Team Lead roles.
- Modern Tech Stack: Work with the latest tools and technologies.
What You Will Do
As a Night Shift Support Specialist, you will be the first line of defense for our clients. You will resolve technical issues, manage incoming requests, and ensure continuity of service while the rest of the world sleeps.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware and software issues via phone, email, and remote desktop.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs) during night hours.
- Collaborate closely with the Day Shift team to ensure seamless continuity of operations and knowledge transfer.
- Document all technical interactions, resolutions, and troubleshooting steps in our CRM system.
- Monitor system performance and alert the engineering team to critical infrastructure issues immediately.
- Maintain a professional and calm demeanor when assisting clients with complex technical problems.
Qualifications
- 1-3 years of experience in technical support, IT helpdesk, or customer service is preferred.
- Strong knowledge of Windows, macOS, and common productivity software (Microsoft Office, Google Workspace).
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently with minimal supervision during night hours.
- High school diploma or equivalent; Associate degree in Information Technology or related field is a plus.
- Reliable transportation and valid ID.