Job Description
Join our dynamic support team as a Night Shift Specialist with flexible scheduling options! TechSolutions Inc. is seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy work-life balance with our adaptable shift patterns while solving complex issues for enterprise clients. This role offers remote flexibility with occasional on-site collaboration in our modern Greensboro facility.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware, software, and network infrastructure issues
- Document incident reports and resolution procedures
- Collaborate with global teams during handover periods
- Monitor system health and proactively address alerts
- Train junior staff on support protocols
- Adhere to SLA metrics and security compliance
Qualifications
- 2+ years in IT support or helpdesk environment
- Proficiency with Windows/Linux systems and cloud platforms
- Strong diagnostic and problem-solving skills
- Excellent written and verbal communication
- CompTIA A+/Network+ certification preferred
- Ability to work independently during overnight hours
- Flexible availability to cover rotating shifts
- Experience with ticketing systems (Jira, ServiceNow)