Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to deliver exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values your contributions. If you thrive in dynamic environments and excel at problem-solving, this role is your gateway to growth with a forward-thinking leader in IT infrastructure support.
Responsibilities
- Provide remote and on-site technical support for enterprise systems and user devices during overnight hours
- Monitor network infrastructure, servers, and cloud services using advanced monitoring tools
- Troubleshoot and resolve hardware/software issues with minimal user disruption
- Document all incidents, resolutions, and system changes in ticketing systems
- Collaborate with cross-functional teams during critical outages and maintenance windows
- Conduct proactive system checks and performance optimization tasks
- Escalate complex issues to senior engineers with detailed context and analysis
Qualifications
- Minimum 2 years of IT support experience in 24/7 or shift-based environments
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications (CompTIA A+, Network+, or Microsoft 365) preferred
- Exceptional troubleshooting skills with ability to diagnose complex issues
- Ability to work independently with minimal supervision during overnight shifts
- Excellent written and verbal communication skills
- Valid Texas driver's license for occasional on-site visits