Job Description
Join TechSolutions Pro as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals who thrive in dynamic environments and excel at providing exceptional technical support during overnight hours. This is your opportunity to join a forward-thinking company offering competitive compensation, comprehensive benefits, and a culture that values work-life balance. As a key member of our support team, you'll ensure seamless service delivery while developing valuable technical skills. Don't miss this chance to advance your career in Greensboro's growing tech sector!
Responsibilities
- Deliver exceptional technical support via phone, email, and remote access during night shift hours
- Troubleshoot and resolve complex system issues for enterprise clients
- Monitor network infrastructure and proactively address potential outages
- Document all support interactions using ticketing systems with detailed resolution notes
- Collaborate with global support teams to ensure consistent service delivery
- Escalate critical issues to senior engineers with clear impact assessment
- Conduct routine system maintenance and performance optimization tasks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Minimum 2 years of technical support experience in 24/7 environments
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software issues
- Exceptional written and verbal communication abilities
- CompTIA Network+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during off-hours