Job Description
Join our dynamic team as a Night Shift Support Specialist and launch your career in technology without prior experience! We're seeking motivated individuals to provide critical IT infrastructure support during overnight hours. At NexusTech Solutions, we invest in our people through comprehensive training programs designed to transform beginners into confident tech professionals. Enjoy a supportive environment where your growth is prioritized, with opportunities to advance into specialized roles. Benefit from competitive pay, flexible scheduling, and a company culture that values work-life balance. If you're detail-oriented, tech-curious, and ready to start your journey in IT, this is your perfect entry point!
Responsibilities
- Monitor and respond to IT system alerts and tickets during overnight hours
- Provide remote technical support for hardware, software, and network issues
- Document incidents, resolutions, and maintenance activities in ticketing systems
- Perform system backups and security checks according to protocols
- Collaborate with day-team support for seamless handover and continuity
- Participate in ongoing training to expand technical knowledge
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Basic computer literacy with proficiency in Windows OS
- Strong problem-solving and communication skills
- Ability to work independently and make sound decisions
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Valid driver's license (for potential on-site duties)