Job Description
Join our dynamic team as a Night Shift IT Support Specialist and become the backbone of our 24/7 operations. In this critical role, you'll ensure seamless system functionality and exceptional user experiences while our global teams rest. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in a cutting-edge environment. If you're a tech-savvy problem-solver seeking a stable night shift role, apply today!
Responsibilities
- Monitor and maintain company systems, networks, and servers during night hours
- Provide remote technical support to resolve hardware/software issues
- Execute scheduled system updates, patches, and security protocols
- Document incidents, resolutions, and maintenance activities in ticketing systems
- Collaborate with day-shift teams for seamless handovers and continuity
- Conduct proactive system checks to prevent downtime
- Train users on best practices and security protocols
Qualifications
- 2+ years of IT support experience with night shift preference
- Proficiency in Windows/Linux systems and network troubleshooting
- CompTIA A+/Network+ certification or equivalent
- Strong analytical skills and ability to work independently
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Basic knowledge of cloud services (AWS, Azure)
- Ability to lift 30 lbs for equipment maintenance