Job Description
Are you looking for a night shift support job that offers stability, competitive pay, and a modern work environment? Apex Digital Services is seeking a dedicated Night Shift Support Specialist to join our elite team in New Orleans, LA.
As a key player in our support operations, you will be the first line of defense for our clients, ensuring seamless technical resolution and maintaining high satisfaction scores. We value reliability and offer a comprehensive benefits package, including shift differentials, health insurance, and career growth opportunities.
Why Join Us?
- Generous Night Shift Differential: Earn up to $5/hour extra for working overnight hours.
- Modern Tech Stack: Work with the latest tools in the industry.
- Career Advancement: Clear pathways from Tier 1 support to Team Lead roles.
Ready to make an impact while enjoying a quiet work environment? Apply Today!
Responsibilities
- Provide expert technical support to clients via phone, email, and live chat during night shifts (10:00 PM - 6:00 AM).
- Troubleshoot hardware and software issues across desktops, laptops, and mobile devices.
- Manage and resolve incoming support tickets within established Service Level Agreements (SLAs).
- Document all customer interactions and technical solutions in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless workflow handovers.
- Identify recurring technical issues and escalate them to the appropriate engineering teams.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1-2 years of experience in customer support or technical help desk roles.
- Must be available to work full-time night shifts (rotating schedules may apply).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Zendesk, Salesforce).