Job Description
Join our dynamic team as a Night Shift Support Specialist in Omaha! We're seeking motivated individuals with no prior experience to provide critical technical assistance during overnight hours. Enjoy competitive pay, comprehensive paid training, and career advancement opportunities. This role offers a supportive environment where your growth is prioritized, with flexible scheduling options and premium night shift differential pay. Become an essential part of our 24/7 operations while building valuable skills in IT support.
Responsibilities
- Monitor and respond to technical support tickets during overnight hours
- Provide remote assistance to resolve system issues and user inquiries
- Document all interactions and resolutions in ticketing systems
- Collaborate with day-shift teams for seamless handover of unresolved issues
- Perform routine system checks and preventative maintenance tasks
- Escalate complex issues to senior engineers when necessary
- Maintain accurate knowledge base documentation
Qualifications
- High school diploma or equivalent (no college degree required)
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and communication skills
- Reliable transportation to our Omaha facility
- Flexibility to adapt to changing priorities
- Passion for learning new technologies
- Customer service mindset with patience and empathy