Job Description
Join our award-winning team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. This remote-friendly role combines the flexibility of working from home with the excitement of supporting cutting-edge technology. We offer competitive compensation, comprehensive benefits, and a culture that values work-life balance. Perfect for night owls seeking a stable career in tech without geographical constraints. Apply today to join a company that invests in your growth!
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot complex hardware/software issues using diagnostic tools and remote access
- Document all interactions in CRM systems with detailed resolution notes
- Collaborate with global teams during handover periods for seamless continuity
- Monitor system alerts and proactively address potential outages
- Conduct quarterly performance reviews for assigned client portfolio
Qualifications
- 2+ years of technical support experience in a 24/7 environment
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional written/verbal communication skills for remote interactions
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision during night shifts
- Experience with Zendesk, Jira, or similar support ticketing systems
- Valid US work authorization and reliable high-speed internet connection