Job Description
Join Orlando Tech Solutions' elite night shift team and unlock your potential with our exclusive sign-on bonus! We're seeking dedicated Night Shift Support Specialists to provide critical technical assistance during off-peak hours. Enjoy competitive compensation, comprehensive benefits, and a $5,000 sign-on bonus for qualified candidates who start by December 31st. This role offers unparalleled growth opportunities in a dynamic tech environment with flexible scheduling and premium shift differentials.
Responsibilities
- Monitor and resolve technical support tickets during night shift hours (11 PM - 7 AM)
- Provide remote assistance for hardware, software, and network infrastructure issues
- Document all support interactions using our ticketing system with precision
- Collaborate with global teams to ensure seamless 24/7 service continuity
- Implement proactive monitoring to prevent system outages
- Escalate complex issues to senior engineers with detailed documentation
- Contribute to knowledge base articles and process improvements
Qualifications
- 2+ years in technical support or helpdesk role
- Proficiency with Windows Server, Active Directory, and cloud platforms
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional troubleshooting skills and analytical thinking
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Flexibility to work nights, weekends, and holidays as needed
- Valid Florida driver's license for occasional on-site support