Job Description
Join our dynamic team as a Night Shift Support Specialist and unlock your potential with a $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during overnight hours at our Jacksonville facility. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. This role offers stability, advancement opportunities, and the unique satisfaction of keeping our systems running smoothly while the city sleeps.
Our ideal candidate thrives in fast-paced environments, possesses strong problem-solving skills, and values teamwork. With our commitment to employee development and cutting-edge technology, you'll gain exposure to industry-leading systems while making a tangible impact. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Provide 24/7 technical support for hardware/software systems during overnight shifts
- Monitor and troubleshoot IT infrastructure, networks, and cloud services
- Document incident reports, resolutions, and system updates in ticketing systems
- Collaborate with day-shift teams for seamless handover and issue escalation
- Proactively identify system vulnerabilities and implement preventive measures
- Conduct regular system maintenance and performance optimizations
- Train junior staff on support protocols and best practices
Qualifications
- Minimum 2 years of technical support experience in a 24/7 environment
- CompTIA A+/Network+ certification or equivalent IT credentials
- Proficiency in Windows/Linux operating systems and cloud platforms
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision overnight
- Flexibility to adjust schedule during critical incidents
- Valid driver's license and reliable transportation