Job Description
Join Omaha Tech Solutions' elite Night Shift Support Team and unlock exceptional career growth! We're offering a $5,000 sign-on bonus for qualified candidates who thrive in after-hours environments. As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, ensuring seamless service delivery while Omaha sleeps. Enjoy competitive compensation, comprehensive benefits, and a collaborative team culture that values your dedication. Omaha's thriving tech scene awaits your expertise!
Responsibilities
- Provide Tier 2-3 technical support for enterprise systems during overnight hours
- Monitor network infrastructure and resolve critical outages proactively
- Collaborate with global teams to maintain system uptime SLAs
- Document incident reports and contribute to knowledge base improvements
- Conduct system health checks and preventative maintenance tasks
- Train junior staff on escalation procedures and troubleshooting protocols
- Participate in cross-departmental projects during low-traffic periods
Qualifications
- 3+ years in IT support or system administration roles
- Experience with Windows Server, Active Directory, and cloud platforms
- CompTIA Network+ or equivalent certification required
- Strong problem-solving abilities with complex technical issues
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to work rotating weekends and holidays as needed
- Valid driver's license for occasional on-site equipment retrieval