Job Description
Join TechSolutions Inc. and start your career tomorrow! We're immediately hiring dedicated Night Shift Support Specialists in Kansas City, MO. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No experience? No problem! We provide full training for motivated candidates ready to launch their tech support careers. Apply now and begin your journey with us!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all support tickets in our CRM system with precision
- Collaborate with day-team technicians for seamless issue resolution
- Monitor system alerts and proactively address potential outages
- Maintain up-to-date knowledge base articles and FAQs
- Escalate complex issues to senior engineers when required
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting skills
- Excellent communication and problem-solving abilities
- Ability to work independently in a fast-paced environment
- Flexibility to work nights and weekends as needed
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through company training