Job Description
Join our dynamic support team and experience the benefits of weekly pay while working the night shift in Albuquerque! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our clients. Enjoy competitive hourly rates, consistent paychecks every week, and a collaborative work environment. No weekend or holiday shifts required – just 4 nights/week with 3-day weekends! Perfect for night owls or those balancing daytime commitments.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and email
- Troubleshoot network connectivity, system errors, and security concerns
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with day shift team for seamless customer handoffs
- Monitor systems during overnight hours to proactively address alerts
- Train clients on basic system operations during off-peak hours
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in IT support or customer service role
- Proficiency with Windows OS and network troubleshooting tools
- Strong problem-solving skills with attention to detail
- Ability to work independently during overnight hours
- Excellent written and verbal communication skills
- Availability for 4 consecutive night shifts (10 PM - 6 AM)