Job Description
We are seeking a detail-oriented Remote Tech Support Specialist to join our growing team in Philadelphia, PA. In this pivotal role, you will serve as the first line of defense for our clients, delivering exceptional technical support and ensuring seamless system operations from anywhere in the world.
As a direct hire position, we offer a competitive benefits package, including health insurance, 401(k) matching, and flexible remote work arrangements. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you.
Responsibilities
- Provide remote technical support via phone, chat, and email to diagnose and resolve hardware, software, and network issues.
- Guide end-users through complex troubleshooting steps to ensure rapid resolution of technical problems.
- Maintain accurate and up-to-date documentation of all support tickets and technical solutions.
- Collaborate with senior IT staff to escalate critical issues and implement preventative measures.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and essential software applications.
- Assist in the setup of remote access tools and ensure data security protocols are followed.
Qualifications
- Minimum of 2 years of experience in technical support or helpdesk environments.
- Strong problem-solving skills with the ability to explain technical concepts to non-technical users.
- Proficiency with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, JIRA).
- Excellent written and verbal communication skills.
- CompTIA A+ certification is a plus but not required.
- Self-motivated individual capable of managing time effectively in a remote work setting.