Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and enjoy the freedom of working from home with all equipment provided! We're seeking a dedicated professional to deliver exceptional technical support to our clients across the Henderson area. As a key member of our remote team, you'll troubleshoot hardware/software issues, maintain system integrity, and ensure seamless digital experiences—all from your Henderson residence. This is a rare opportunity to combine career growth with work-life balance in Nevada's tech hub.
We provide everything you need: high-performance laptop, dual monitors, headset, and secure VPN access. No upfront costs—just your expertise and passion for problem-solving. Our collaborative remote culture values innovation, continuous learning, and employee well-being.
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop and phone support
- Deploy and configure provided equipment (laptops, peripherals, VPN)
- Document troubleshooting steps and maintain detailed knowledge base entries
- Collaborate with IT teams to escalate complex network/security incidents
- Conduct remote system updates, patches, and security compliance checks
- Train clients on new software deployments and best practices
- Monitor ticket queues and maintain SLA response times
Qualifications
- 2+ years of remote desktop/phone tech support experience
- CompTIA A+ or equivalent certification required
- Proficiency with Windows 10/11, macOS, and mobile OS troubleshooting
- Strong diagnostic skills for network connectivity, VPN, and cloud services
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet connection required
- Valid Nevada driver's license (equipment delivery coordination)