Job Description
Join our dynamic team as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for clients across Laredo, TX. We're seeking a tech-savvy professional to resolve complex IT challenges while working 100% remotely in a modern, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a company that values innovation and employee excellence.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service via phone, chat, and email
- Document technical solutions in ticketing systems (ServiceNow/Jira)
- Deploy and configure network equipment and cloud services
- Collaborate with IT teams on system upgrades and security protocols
- Train end-users on best practices for digital security
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years in technical support or helpdesk roles
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills with network connectivity and software conflicts
- Excellent written/verbal communication in English/Spanish
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work independently with minimal supervision