Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in the heart of Manhattan. NexGen Solutions Inc. seeks a dedicated professional to provide critical technical infrastructure support while our global teams rest. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities in a cutting-edge tech environment.
Why Join Us?
• Premium healthcare coverage
• 401(k) with 6% match
• Paid certifications & training
• Remote work flexibility
• Collaborative innovation culture
Responsibilities
- Monitor and maintain critical network infrastructure, servers, and cloud systems during overnight hours
- Provide Tier 2-3 technical support for enterprise applications via ticketing system and remote access
- Execute scheduled system maintenance, backups, and security patching
- Collaborate with global teams to resolve complex technical escalations
- Document incident reports, resolution procedures, and knowledge base articles
- Proactively identify and mitigate potential system vulnerabilities
- Support emergency incident response during non-business hours
Qualifications
- 3+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPNs)
- ITIL certification or equivalent incident management experience
- Proficient with monitoring tools (SolarWinds, Nagios, Zabbix)
- Exceptional troubleshooting skills for hardware/software issues
- Ability to work autonomously with minimal supervision
- Excellent written communication for documentation and handovers