Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This fully remote role offers flexible hours, competitive compensation, and opportunities for career advancement. You'll be the go-to expert resolving complex technical challenges while maintaining our reputation for reliability and excellence.
Why NexusTech? We pride ourselves on a collaborative culture, cutting-edge technology stack, and commitment to employee growth. Enjoy comprehensive benefits including health insurance, 401K matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Manage ticket queues with SLA adherence and client satisfaction focus
- Deploy and configure cloud infrastructure solutions (AWS/Azure)
- Create technical documentation and knowledge base articles
- Collaborate with Tier 2/3 teams on escalated incidents
- Conduct system maintenance and security patch deployments
- Mentor junior support staff on best practices
Qualifications
- 3+ years in remote technical support or helpdesk environments
- Expertise in Windows/macOS troubleshooting and Active Directory
- CCNA/CompTIA Network+ certification preferred
- Experience with remote access tools (TeamViewer, AnyDesk)
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Knowledge of ITIL framework and ticketing systems (Jira)