Job Description
Join the Best Team in Tech Support!
Apex Tech Solutions is looking for a Remote Tech Support Specialist to join our award-winning support team. We are committed to providing top-tier technical assistance to our clients while offering a weekly pay schedule that ensures your hard work is rewarded on time.
In this role, you will be the first line of defense for our clients, resolving complex technical issues with a focus on customer satisfaction and efficiency.
Why Apply With Us?
- Weekly Pay: Get paid every week, not every two weeks.
- Remote Flexibility: Work from the comfort of your home in Newark, NJ.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware, software, and network issues for end-users via phone, email, and remote desktop tools.
- Customer Interaction: Deliver exceptional customer service by actively listening to client needs and providing clear, jargon-free solutions.
- System Configuration: Install, configure, and maintain operating systems (Windows/macOS) and peripheral devices.
- Documentation: Maintain accurate and up-to-date records of all support tickets, resolutions, and client interactions in the CRM system.
- Escalation Management: Identify complex issues that require specialized attention and escalate them to senior engineers while keeping the client informed.
- Training: Assist in the development of technical documentation and contribute to team training sessions.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- Experience: Minimum of 1-2 years of experience in a technical support or help desk environment.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Tools: Proficiency with remote support software (e.g., TeamViewer, LogMeIn) and helpdesk ticketing systems (e.g., Zendesk, JIRA).
- Soft Skills: Problem-solving mindset, patience, and the ability to work independently in a remote setting.